Support

Common topics

• Account and sign-in

  Forgot your password? Tap "Forgot password" on the sign-in screen and reset it with the code we email you. If you signed up with Google or Apple, sign in the same way again.

• Locy Plus and payments

  Plus is bought through the App Store or Google Play, and payment, cancellation and refunds are handled in your store account. If Plus doesn't show after buying it, tap "Restore purchases" on the Plus screen or write to us.

• Report content or a person

  Use the menu on any post, comment, photo or profile to report or block. Our team reviews every report. If someone is in danger, call the local emergency number first; it's on the city page.

  Community guidelines

• Delete your account

  The steps, what gets deleted and what to do if you can't get into the app are on the account deletion page.

  Delete account

• Privacy and your data

  The privacy policy explains what we collect and why. To access, correct or export your data, write to the address there.

  Privacy policy

• For businesses

  Apply on the business page with your type, details, photos and booking links. Our team reviews it, and listing needs a monthly membership. Locy doesn't take bookings: travellers go to your own site and the platforms you're listed on.

  For businesses